FAQs

All bookings are done through our website. You can find the most appropriate program for your child by using our Class Finder. Once you’ve found your desired program, just select ‘Book Now’ to find your preferred day and time, you will need to create an account and follow the prompts from there. Happy booking!

Absolutely! We allow for one trial class, before you commit to enrolling your child with us. If you choose not to continue with enrolment, after your child has completed the trial class, you will only be charged for that one class your child participated in. To book in for a trial, click here. Confirmation will be sent to you once our office has received your request.

We run a multitude of classes at Twisters, so our advice would be to visit our Class Finder. Alternatively, you can click here and use the search bar to narrow down your options.

We will be sad to see you go! You can drop out of your enrolled class at any time. We require 14-days’ notice, which must be given in writing, either by email to admin@twistersgym.com.au, or by filling out a Membership Cancellation Form at our front desk at either location. Once this form, or your email has been received, you will get a confirmation via email of your child’s last class.

Please note: our office is open Monday to Friday, except public holidays. If you request to cancel your child’s enrolment after 2pm on a Friday, the cancellation will not be processed until the following Monday.

Anything comfortable! A t-shirt or singlet with shorts, or if your child has a leotard and would like to wear that, they’re more than welcome! No shoes, no problem. Hair should be tied back and jewellery should be removed before class.

We allow children to participate in six make-up classes per year.  There are limited spaces for make up classes as you can only do a make up in a class that is not already full with enrolments.

You can book your make up class yourself using our app, head to your app store and download ‘The iClassPro App’, the organisation name is ‘twistersgym’. Once you are into your account you can use your make up token created when you were absent, and book in for a class at a time that works for you.

When you book a make-up class, you’re actually taking up a spot in that particular class. The reason you can only book six days in advance is to ensure that spot isn’t held for weeks in advance and instead allows a child to join Twisters and start their gymnastics journey!

It is important to pick your child up from their class on time, in the case that you are running late, please know that we will ensure your child remains in the foyer under the supervision of our front desk attendant or under the watchful eye of a senior coach until you arrive.

Unfortunately our front desk attendant cannot always attend to calls as they need to make themselves available to those customers standing in front of them. If you’re running late, don’t worry about calling us, if you’re more than 10 minutes late, we will follow up with you.

Yes, Twisters closes for all public holidays – you can find these dates here. Apart from the dates listed on the Term Dates page we are always open and classes or holiday programs will be running as per usual.

All of our lead coaches hold an Intermediate qualification or higher from Gymnastics Australia. Our Coaches in Training out on the floor are working towards their coaching accreditation from Gymnastics Australia under the supervision of the lead coach. Our senior coaches have a vast level of experience and knowledge within the sport from years of learning at various clubs. Twisters holds regular training workshops for our coaches and also sends them to sessions at Gymnastics Victoria’s annual coaching conference.

Of course! Parents are welcome to view classes at any time. We have a viewing area at both locations, providing great views across the gym. Any children waiting for siblings or friends, who are not participating in a class, must remain outside the gym in parent areas and be supervised by an adult at all times. There is a toddler play area on the mezzanine floor at Northcote to help parents keep little ones entertained. You also have access to the Merri Creek trail and a playground just down the road! Showgrounds parents have a smaller foyer to contend with, but are still welcome to stay, or you can go and do your shopping at Coles or there is a playground just down the road!

Our competitive gymnastics streams are filled by selection only. Our coaches are constantly watching for gymnasts who display the skills to move into a more advanced group. If our head coach feels that a more advanced class should be considered, you will be contacted via email. It is a big decision to move a child into one of these classes; they are a big commitment both financially and time wise, so there is plenty to consider.

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