FAQs

All bookings are done through our website. You can find the most appropriate program for your child by using our Class Finder. Once you’ve found your desired program, just select the ‘timetable’ button to find your preferred day and time. Once you have selected your class, press the ‘select students’ button, you will be prompted to create an account and follow through from there. Happy booking!

The process is pretty much identical to booking into a class, but you’re childs ‘status’ will be changed to wait. That being said, all bookings are done through our website, including wait lists. You can find the most appropriate program for your child by using our Class Finder. Once you’ve found your desired program, just select the ‘timetable’ button to find your preferred day and time. Once you have selected your class, press the ‘select students’ button, you will be prompted to create an account and follow through from there. Once there is a spot available for your child to join that class, we will be in touch via email to confirm with you!

Absolutely! We allow for one trial class, before you commit to enrolling your child with us. If you choose not to continue with enrolment, after your child has completed the trial class, you will only be charged for that one class your child participated in. To book in for a trial, click here. Confirmation will be sent to you once our office has received your request.

We run a multitude of classes at Twisters, so our advice would be to visit our Class Finder. Alternatively, you can click here and use the search bar to narrow down your options.

We will be sad to see you go! You can drop out of your enrolled class at any time. We require 14-days’ written notice. You can submit a ‘Drop’ request through the Parent Portal or email us at admin@twistersgym.com.au. Once we have received your cancellation, the office will send you a confirmation.
We cannot refund you for unused makeup tokens, they hold no monetary value and are given as a grace for classes you have had to miss. They must be used when your child has an active enrolment with Twisters. This means that you cannot cancel your membership and then continue to use makeup tokens. Lastly, makeup tokens expire after 40-days, and they are issued from the date that you missed the class.

Please note: our office is open Monday to Friday, except public holidays. If you request to cancel your child’s enrolment after 2pm on a Friday, the cancellation will not be processed until the following Monday.

Anything comfortable! A t-shirt or singlet with shorts, or if your child has a leotard and would like to wear that, they’re more than welcome! No shoes, no problem. Hair should be tied back and jewellery should be removed before class.

We will be offering unlimited make-up classes throughout 2021. Makeup Tokens are automatically generated whenever you miss a class due to health reasons, a trip away or some other commitment. Tokens will expire after 90-days so there is plenty of time to get yourself booked in!

You can book your make up class yourself using our app, head to your app store and download ‘The iClassPro App’, the organisation name is ‘twistersgym’. Once you are into your account you can use your make-up token created when you were absent, and book in for a class at a time that works for you.

When you book a make-up class, you’re actually taking up a spot in that particular class. The reason you can only book six days in advance is to ensure that spot isn’t held for weeks in advance and instead allows a child to join Twisters and start their gymnastics journey!

It is important to pick your child up from their class on time, in the case that you are running late, please know that we will ensure your child remains in the foyer under the supervision of our front desk attendant or under the watchful eye of a senior coach until you arrive.

Unfortunately our front desk attendant cannot always attend to calls as they need to make themselves available to those customers standing in front of them. If you’re running late, don’t worry about calling us, if you’re more than 10 minutes late, we will follow up with you.

Yes, Twisters closes for all public holidays – you can find these dates here. Apart from the dates listed on the Term Dates page we are always open and classes or holiday programs will be running as per usual.

All of our lead coaches hold an Intermediate qualification or higher from Gymnastics Australia. Our Coaches in Training out on the floor are working towards their coaching accreditation from Gymnastics Australia under the supervision of the lead coach. Our senior coaches have a vast level of experience and knowledge within the sport from years of learning at various clubs. Twisters holds regular training workshops for our coaches and also sends them to sessions at Gymnastics Victoria’s annual coaching conference.

Of course! Parents are welcome to view classes at any time. We have a viewing area at both locations, providing great views across the gym. Any children waiting for siblings or friends, who are not participating in a class, must remain outside the gym in parent areas and be supervised by an adult at all times. There is a toddler play area on the mezzanine floor at Northcote to help parents keep little ones entertained. You also have access to the Merri Creek trail and a playground just down the road! Showgrounds parents have a smaller foyer to contend with, but are still welcome to stay, or you can go and do your shopping at Coles or there is a playground just down the road!

Our competitive gymnastics streams are filled by selection only. Our coaches are constantly watching for gymnasts who display the skills to move into a more advanced group. If our head coach feels that a more advanced class should be considered, you will be contacted via email. It is a big decision to move a child into one of these classes; they are a big commitment both financially and time wise, so there is plenty to consider.

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