FAQs

All bookings are done through our online portal. There are a few simple steps to booking into Twisters.

1. Add a few key parent contact details.
2. Add key details of your child – this will help the system determine the best class for them.
3. Filter which venue (Northcote/Showgrounds/Torquay) and program you are interested in.
4. All available classes will be displayed.
5. Choose your chosen class and payment option.
6.  Click on the “secure your spot now” button and follow the proceeding steps to finalise your booking.

We don’t have trial classes available but we do offer a 14-day money back guarantee. If you come and experience our classes and decide that it is not for you. All you need to do is contact us in writing (prior to the end of the 14 days) that you would like to cancel the enrolment and you will receive your money back, no problem!

We run a multitude of classes at Twisters, so our advice would be to visit our Parent Portal, after entering your child’s details, a list of appropriate classes will be displayed. 

The process is pretty much identical to booking your child into a class, except when you get to the point where it shows you all the available class options. 

Make sure you have clicked the toggle that says ‘include fully booked classes’. Any class that is currently full will also show up and give you the option to wait list for that class.

You are able to manage your own childs enrolments easily in the parent portal. 

Changing classes is called a class ‘swap’. If you swap your childs enrolment to another class that is exactly the same level and the right age. The system will automatically approve this and the update will occur instantly. Once logged in, you can simply follow these  transfer steps any time you require an ongoing class change.

1. Log into the parent portal via any web browser.

2. Click on enrolment classes and you will see all classes that your child is enrolled in.

3. Click on the button on the right hand side of the class list that is titled SWAP.

4. It will bring up a box in which you can choose the class type from the drop down (in case you want to swap from say a Badge & Stars class into a NinjGym class).

5. Find the class that you would like to swap to and click on the dot next to the class name, click next.

6. Choose your payment option (fortnightly or monthly).

7. Choose the date you want to start in the new class.

8. Click submit and you are done!!

We will be sad to see you go! You can organise a cancellation at any time, but it is important to note that we have a 14-day notice period. You can submit a ‘case’ through the Parent Portal and it will be sent to your Team Leader or email us at admin@twistersgym.com.au. Once we have received your cancellation, we will follow up with a phone call and action your request.

We cannot refund you for unused makeup vouchers, they hold no monetary value and are given as a grace for classes you have missed. They must be used when your child has an active enrolment with Twisters. This means that you cannot cancel your membership and then continue to use makeup vouchers to continue classes.

Please note: our office is open Monday to Friday, except public holidays. If you request to cancel your child’s enrolment after 2pm on a Friday, the cancellation will not be processed until the following Monday.

Anything comfortable! A t-shirt or singlet with shorts, or if your child has a leotard and would like to wear that, they’re more than welcome! No shoes, no problem. Hair should be tied back and jewellery should be removed before class.

We offer unlimited make up classes for absences notified in advance!

They are automatically generated whenever you enter a future absence (through the parent portal). As soon as you submit the absence a makeup voucher will be issued for you to use in any appropriate class for your child. 

Vouchers expire after 90-days so there is plenty of time to get yourself booked in!

You can book your make up class yourself using the parent portal. Once you are into your ‘Account’, select the student you’re wanting to book into a make up class, click on the tab titled “vouchers”, choose the voucher you want to use, a list of options will appear where you can select the class that suits you.  You can book in a class up to 7 days in advance! Once you have made the booking this makeup class will show on your list of enrolments. 

Once the voucher has been used to reserve the class, it cannot be undone even if  you suddenly can’t attend the makeup class. We cannot reissue a new one as it has been used regardless of attendance.

We do not offer credits for missed classes, you cannot use make up vouchers in lieu of membership fees, and make up vouchers are non-transferrable.

When you book a make-up class, you’re actually taking up a spot in that particular class. The reason you can only book six days in advance is to ensure that spot isn’t held for weeks in advance and instead allows a child to join Twisters and start their gymnastics journey!

It is important to pick your child up from their class on time, in the case that you are running late, please know that we will ensure your child remains in the foyer under the supervision of our front desk attendant or under the watchful eye of a senior coach until you arrive.

If you’re running late, don’t worry about calling us, if you’re more than 10 minutes late, we will follow up with you.

Yes, Twisters closes for all public holidays – you can find these dates here. Apart from the dates listed on the Important Dates page we are always open and classes or holiday programs will be running as per usual!

You are welcome to take photos of your child, but we ask that you respect the rights of other individuals and not capture other children in your photos or videos without explicit permission. 

If you’d like to share with us, please use the hashtag #teamtwisters when you post your photos on Facebook or Instagram for a chance to get them featured on Twisters socials!

All of our coaches are working through our in-house education program approved by Recreational Gymnastics Australia (RGA). All of our lead coaches hold a Silver qualification or higher from RGA, and our Coaches in Training out on the floor are working towards their coaching accreditation under the supervision of the lead coach. Our senior coaches have a vast level of experience and knowledge within the sport from years of learning at various clubs. Twisters holds regular training workshops throughout the year and also gives coaches the opportunity to attend off-site training.

Of course! Parents are welcome to view classes at any time. We have a viewing area at all of our locations, providing great views across the gym. Any children waiting for siblings or friends, who are not participating in a class, must remain outside the gym in parent areas and be supervised by an adult at all times.

There is a toddler play area on the mezzanine floor at Northcote to help parents keep little ones entertained. You also have access to the Merri Creek trail and a playground just down the road!
Showgrounds parents have a smaller foyer to contend with, but are still welcome to stay, or you can go and do your shopping at Coles or there is a playground just down the road!
If you’re joining us at Torquay, we are lucky to have Ocean Grind and the Maple Bakery in the area, and of course, Bunnings right at the end of our street.

Our competitive gymnastics streams are filled by selection only. Our coaches are constantly watching for gymnasts who display the skills to move into a more advanced group. If our head coach feels that a more advanced class should be considered, you will be contacted via email. It is a big decision to move a child into one of these classes; they are a big commitment both financially and time wise, so there is plenty to consider.